Delivery & Return

We hope that you are happy with your Auraété purchase. However, if for any reason you are not completely satisfied, we are happy to offer a full refund or exchange within 14 days of delivery. To initiate a return, please contact us at via the contact form with your order number and reason for return. Please note that returned items must be in their original, unopened condition and packaging. We recommend using a tracked and insured service to return your items, as we cannot be held responsible for items lost or damaged in transit. Once we receive your returned items, we will process your refund or exchange within 7 days.

Please note that we are unable to offer refunds or exchanges on any items that have been opened or used, unless they are faulty or damaged.

If you have any further questions about our Delivery & Return policy, please do not hesitate to contact us at via our contact form.